Dear Valued Customer,

Thank you for choosing Olive and Pam Patisserie for your sweet needs. By clicking “PLACE ORDER” button, you are deemed to have receive the information of the products accurately, clear, and agreed with the following terms.

1. PLACING AN ORDER

To place an order, follow the instruction on How To Order page
If you wish our products to be collected or delivered by the next day (1 day), directly contact us via LINE / Whatsapp / Phone. Orders and payment confirmation should be placed before 13.00 PM (Western Indonesian Time).
Besides that, our products would only be ready in the day after tomorrow (2 days) or more as you intended.
Orders could be placed up to a maximum of 30 days in advance of the intended delivery date.
Orders via LINE / Whatsapp / Phone will be available everyday at 8 AM – 5 PM (Western Indonesian Time)
Contract between you and us is only formed when we receive your payment (via bank transfer) and send you an email confirmation that shows your order and payment has been accepted.

2. ALTERATION AND CHANGES TO YOUR ORDER

It is your responsibility to read and check the details of your order thoroughly. However, for your satisfaction, we accept the alteration of flavor for the tartlets. Any requests to amend the flavor of the tartlets must be made 36 hours before delivery time.
We do not accept alteration of the order once it is being processed and paid.

3. CANCELLATION

Once you have complete the payment and the order being processed, orders cannot be cancelled and there is no refund.

4. ALLERGIES / SPECIAL DIETARY REQUIREMENTS

All our tartlets and cakes contain egg, dairy, gluten products. They may contain traces of nuts.

5. HANDLING

Once you receive the products, we suggest to put them in the fridge directly.

6. DELIVERY CONDITIONS

  • Delivery charges apply IDR 35.000 – IDR 55.000 per address within Jakarta areas.
  • For Tangerang areas, delivery charges apply IDR 75.000 per address.
  • If your areas are not in our list, please contact us directly to place an order.
  • We will deliver your order start from 07.00-17.00 divided in two shift (morning delivery dan afternoon delivery) and due to the road conditions that cannot be predicted, we do not accept specific delivery time request.
  • Please make sure that the recipients are available at the specified time interval. Our Tarlets and Choux may deteriorate if left on the doorstep out in the sun, any reason the recipient is not present at the time of delivery, or you provided an incorrect, incomplete, or inaccurate delivery address, we will contrive to re-deliver, however this will be subject to a re-delivery charge of the same amount as we include before.
  • Please check the condition of the Tartlets / Choux when you receive up as we do not responsible for any damage or complain thereafter.
  • Free delivery for one address within Jakarta areas applies for every purchase of 3 boxes Dozen Set or minimum spend IDR 500.000 on Dozen or Half Dozen Set.
  • Free delivery is not applied on Choux Tower delivery

7. SHELF LIFE

We proudly say that our products do not contain any additives or preservatives. We recommend that our tartlets are best eaten up to 3 days and for our Choux are best to consume on the day of purchase. You can keep them up to 3 days. However, it is customer’s responsibility to keep the cakes in the manner prescribed by us.